Return policy
Returns or exchange are accepted only within 14 days of the date of delivered shipment. All returns must be approved in advance. Items must be returned in original and unused condition with the original packaging. Please make sure that the item is well packed
and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all costs for the return shipment are the responsibility of the customer.
Returns are not accepted after 14 days of the date of delivered shipment for online orders. Please note all made-to-order and inqure-for-price sales are final and no returns or exchanges are accepted since they are unique one of a kind pieces.
To start a return, you can contact us at marcelamontes.art@gmail.com
If your return is accepted, we’ll send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
Marcela Montes